Privacy Policy
1. Introduction
MoveFast Restoration (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our SMS messaging program.
Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
● Contact Information: Name, email address, phone number, mailing address
● Property Information: Address of service location, property type, property condition details
● Service Information: Details about requested services, appointment history, project notes
● Payment Information: Billing address, payment method details (processed securely through our payment processors)
● Communication Records: Records of communications with our team, including emails, phone calls, and text messages
● SMS Opt-In Data: Phone numbers and consent records for our SMS messaging program
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
● Device Information: IP address, browser type, operating system
● Usage Data: Pages visited, time spent on pages, links clicked
● Cookies and Tracking Technologies: Information collected through cookies and similar technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
● Service Delivery: To provide mold inspection, testing, remediation, and restoration services
● Communication: To respond to inquiries, provide estimates, schedule appointments, and send service updates
● SMS Messaging: To send appointment reminders, project updates, emergency alerts, and service-related notifications
● Payment Processing: To process payments and maintain billing records
● Customer Support: To provide customer service and technical support
● Service Improvement: To improve our services, website functionality, and customer experience
● Legal Compliance: To comply with applicable laws, regulations, and legal processes
● Business Operations: To maintain records, conduct internal analysis, and manage our business
4. SMS Messaging Program
4.1 Text Message Consent and Opt-In Data
By providing your phone number and opting into our SMS messaging program, you consent to receive text messages from MoveFast Restoration. These messages may include:
● Service appointment reminders
● Project status updates
● Emergency alerts
● Time-sensitive service notifications
● Occasional promotional offers related to our services
IMPORTANT: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services required to deliver messages to you.
4.2 No Marketing/Promotional Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS consent information are used solely for our direct communication with you regarding our services.
These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to protect your information.
4.3 Legal Requirements
We may d4.3 Message Frequency and Costs
Message frequency varies based on your service needs. Standard message and data rates may apply as charged by your mobile carrier.
4.4 Opt-Out
You may opt out of SMS messages at any time by texting “STOP” to our shortcode. You will receive a confirmation message, and no further messages will be sent unless you opt in again.
5. How We Share Your Information
We take your privacy seriously and limit the disclosure of your information as described below:
5.1 Service Providers
We may share information with trusted service providers who assist us in operating our business, including:
● Payment Processors: To process transactions securely
● SMS Service Providers: To deliver text messages (aggregators and telecom carriers)
● Scheduling and CRM Systems: To manage appointments and customer relationships
● Accounting Services: To maintain financial records
● IT and Security Services: To maintain and secure our systems
isclose your information if required to do so by law or in response to:
● Court orders or subpoenas
● Legal processes or government requests
● Protection of our rights, property, or safety
● Investigation of fraud or security issues
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5.4 With Your Consent
We may share your information with other parties when you provide explicit consent to do so.
5.5 Important Exclusion
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Information We Do NOT Share
We do NOT:
● Sell your personal information to third parties
● Share your information with affiliates for their independent marketing purposes
● Share your mobile information or SMS opt-in data with third parties for marketing or promotional purposes
● Provide your contact information to non-affiliated companies for their marketing purposes
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
● Secure data encryption for sensitive information
● Secure servers and databases
● Restricted access to personal information
● Regular security assessments
● Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
● Fulfill the purposes outlined in this Privacy Policy
● Comply with legal, accounting, or reporting requirements
● Resolve disputes and enforce our agreements
● Maintain service records for quality assurance
When information is no longer needed, we will securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
● Access: Request access to the personal information we hold about you
● Correction: Request correction of inaccurate or incomplete information
● Deletion: Request deletion of your personal information (subject to legal obligations)
● Opt-Out: Opt out of SMS messages or marketing communications
● Data Portability: Request a copy of your information in a portable format
● Withdraw Consent: Withdraw consent for processing where we rely on consent
To exercise these rights, please contact us using the information provided in Section 13.
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Types of cookies we may use:
● Essential Cookies: Required for website operation
● Analytics Cookies: Help us understand how visitors use our website
● Functional Cookies: Remember your preferences and settings
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
MoveFast Restoration
344 E. 25th ½ Street Baltimore, MD 21218
Phone: 410-650-5000
Email: info@movefastrestoration.com
Website: https://movefastrestoration.com/
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
The “Last Updated” date at the top of this policy indicates when it was most recently revised.
15. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
● Right to know what personal information we collect and how it is used
● Right to request deletion of personal information
● Right to opt out of the sale of personal information (Note: We do not sell personal information)
● Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information in Section 13.
16. SMS Program Specific Privacy Terms
Consent: By opting into our SMS program, you consent to receive automated text messages at the phone number provided.
No Information Sharing: We will not share your mobile phone number or SMS consent with third parties for their marketing purposes.
Service Provider Exception: Your phone number and SMS consent data may be shared with our SMS service providers (aggregators and telecom carriers) solely for the purpose of delivering messages to you.
Opt-Out Rights: You may revoke consent at any time by texting STOP.
Data Protection: Your SMS opt-in data is protected with the same security measures as other personal information.
By using MoveFast Restoration’s services or providing your information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
